Frequently Asked Questions

  • Most clinics bundle everything into a flat rate (e.g., $500/month). This sounds convenient, but it means they often overcharge you on lower doses to cover their costs on higher doses. We believe in transparency. By separating the fee, you pay a fixed rate for our expert care ($125), and you pay the actual cost of the medication. This protects you from "Dose Penalties"—price hikes just because you need a stronger dose to see results.

  • Think of the membership as a retainer for a Specialist Medical Team. It includes:

    • Unlimited Provider Access: Direct messaging for dose adjustments and side effect management.

    • System Protection: Prescription management for Hair Loss and Skin Elasticity protocols.

    • Quarterly Lab Reviews: Deep-dive analysis of your metabolic and hormonal markers.

    • Virtual Urgent Care: $15 Treatment for minor issues like Sinus Infections and UTIs (so you don't have to pay higher urgent care copays).

    • The Patient Library: Access to our proprietary nutritional guides and protocols.

    • Note: The cost of medication and third-party lab fees are separate.

  • No. We believe our results will keep you here, not a contract. You can cancel your membership at any time with 30 days' written notice. We do not require 6-month or 12-month commitments like many MedSpas.

    • For the Membership Fee: No, this is a direct-pay service.

    • For Labs: Yes. We can send lab orders to Quest or LabCorp so you can use your insurance benefits.

    • For Hormones: Yes. If a standard generic medication (like Testosterone Cypionate or Estradiol) is available at your local pharmacy, we can send it there for you to use your insurance.

    • For Weight Loss Meds: Most insurance plans do not cover GLP-1s for weight loss. Therefore, most of our patients utilize our direct-access compounding options, which are cash-pay but significantly cheaper than the retail price of brand-name drugs.

  • A MedSpa focuses on aesthetics; we focus on Metabolic Disease.

    • They treat the symptom: They give you a shot to suppress appetite.

    • We treat the system: We analyze your genetics, your "Set Point," and your hormones (Perimenopause/Low T) to find out why you gained weight. We also proactively treat side effects like hair loss and muscle wasting, which most spas ignore.

  • If you choose to join the Empower Vitality Membership during or within 24 hours of your audit, we will credit 100% of that $99 fee toward your first month's membership. This effectively makes your initial consultation free.

  • Not necessarily, but these medications are meant for long-term use. Because we are Bariatric Experts, our goal is to lower your body's "Set Point." Once you reach your goal weight, we transition you to a Maintenance Protocol. This might involve titrating down to a lower micro-dose, switching to maintenance peptides, or relying on the metabolic reset we have achieved through muscle preservation.

  • As a member, you can message us during business hours if you have a minor acute issue (Sinus infection, UTI, Pink Eye, Allergies). We will evaluate you virtually and call in a prescription to your local pharmacy if needed at a discounted rate of $15 per visit.

    • Note: This service is for minor ailments only. We do not treat emergencies, chest pain, or prescribe controlled substances for pain/anxiety.